Accessibility

The Rail Cargo Group (Rail Cargo Austria AG and majority subsidiaries) strives to make its websites in accordance with the Web Accessibility Act (WZG) as amended, implementing Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of websites and mobile applications of public sector bodies (Official Journal L 327 of 2 December 2016, p. 1).

This accessibility statement applies to the websites www.railcargo.com, rch.railcargo.com/en/ and www.eur-pallet.com.

Compliance Status

Due to the following incompatibilities and exceptions, this website is partially compliant with conformity level AA of the ‘Web Content Accessibility Guidelines - WCAG 2.2’ and with the applicable European standard EN 301 549 V2.1.2 (2018-08).

Non-accessible content

The content listed below is not accessible for the following reasons:

• Pages require both horizontal and vertical scrolling on small screens. Success criterion 1.4.10 - Reflow (WCAG 2.1 AA)
• The keyboard focus can sometimes be completely hidden and is therefore not visible. Success criterion 2.4.11 – Focus not obscured (WCAG 2.2 AA)
• Links and buttons have generic labels such as ‘More’, so their purpose remains unclear without context. Success criterion 2.4.4. – Link purpose (WCAG 2.0 A)
• Images, graphics and icon buttons have no or insufficient alternative text; screen readers cannot convey the content. Success criterion 1.1.1 – Text alternatives (WCAG 2.0 A)
• Empty headings, duplicate or missing main landmarks and incorrect list markups complicate the semantic structure. Invalid or missing ARIA roles (including child roles) prevent correct mapping for assistive technologies. Success criterion 1.3.1 – Info & Relationships (WCAG 2.0 A)

Disproportionate burden

Our videos are hosted and published on the YouTube video platform. It is not possible to provide the required audio descriptions for some of these videos.

Preparation and updating of this accessibility statement

This statement was created and last updated on 17 December 2025. The assessment of accessibility was carried out through a self-evaluation based on WCAG 2.2 Level AA.

Feedback and contact details

The offers and services on this website are continuously being improved, replaced and expanded. Usability and accessibility are very important to us.
If you notice any barriers that prevent you from using our website, discover any problems that are not described in this statement, or find any shortcomings in terms of compliance with accessibility requirements, please let us know using the contact form. Please describe the problem in detail and provide us with the URL(s) of the affected website or document. We will review your request and contact you as soon as possible.

Enforcement procedure

If you do not receive a satisfactory response via the aforementioned contact option, you may submit a complaint to the Austrian Research Promotion Agency (FFG). The FFG accepts complaints electronically via the contact form.
→ Contact form of the complaints office

The FFG examines complaints to determine whether they relate to violations of the Web Accessibility Act, particularly deficiencies in meeting accessibility requirements by the federal government or affiliated institutions. If the complaint is justified, the FFG will issue recommendations and propose measures to remedy the identified deficiencies.
→ Further information on the complaints procedure